Quality Cleaners, located in downtown Millis, has been a mainstay in the area for decades. Quay Vuong bought the dry cleaning business in 2017 and has grown to love the community.

And the community loves Quay and Quality Cleaners, too. When the pandemic hit, Quay had to quickly pivot to providing contactless pickup and delivery, and his customers stayed with him through the darkest of times.

Quality Cleaners still offers that free, contactless pickup and delivery to towns up to eight miles away (including Norfolk!). They use the most eco-friendly cleaning agents to treat garments with respect and make them last longer. They’ve eliminated plastic bags. And they continue to provide top-notch service from start to finish, whether it’s through pickup and delivery or by visiting their bright, clean storefront.

True story: a customer recently said that Quay doesn’t merely clean clothes, he manages expectations. When your customers think of you as a partner making their lives better, you’re doing something right!

Quality Cleaners uses cutting-edge technology to make transactions ridiculously easy. The team affixes a tiny bar code to each garment to track it, along with all of the other items in the customer’s order, so that everything is ready at the same time. Customers even get a text letting them know that their items are ready for pickup or that their scheduled delivery is on its way.

Dry cleaning isn’t done dry; instead, clothes are soaked in a solvent instead of in water. It’s the best way to get rid of oils, plus some garments can be harmed by cleaning with water. At Quality Cleaners, the days of using perchloroethylene—“perc”—for dry cleaning are long gone. Instead, they use hydrocarbons, leading-edge additives that are safe and gentle (and excellent at removing oils and stains).

However, natural cleaning agents also increase the need to treat spots and stains before the cleaning. Quay has a dozens of bottles of pre-cleaning stain removal formulations to treat even the harshest of blemishes.

“Take a coffee stain,” Quay says. “There are several components in that one stain: coffee, sugar, dairy. Most off-the-shelf spot removers can’t handle those complex stains.” But Quality Cleaners can.

 

Other items are wet cleaned—washed with detergents and additives in specialized machinery. Still others, like button-down shirts, are destined for the laundry, while delicate garments are handwashed with dedicated additives and a lot of care and time.

They even have a unique system called ONEcare, designed and developed by Quay himself, with consultation from several chemists and colleagues. ONEcare items are handled separately from other garments and receive intense, individual attention, from spot removal and gentle cleaning to de-pilling and de-linting. They’re then finished on hangers to preserve their structure. It might cost a little more, but ONEcare items deserve it.

So: why bring your clothes to Quality Cleaners?

Because they’re dedicated, they innovate, they save you time, and they extend the life of your garments. They’ll come to you. Your clothes will look way better than if you clean them yourself. They use the most environmentally friendly products on the market. And they’ll treat each of your garments—ONEcare or not—with the respect it, and you, deserve.

Quality Cleaners is open 8 a.m. - 5 p.m. Monday - Friday and Saturday 8 a.m. - 1 p.m. They deliver on Tuesdays and Fridays and are closed on Sundays. Give them a call at (508) 376-9100, contact them via text at (508) 389-3445, or visit them at www.qualitycleanersmillis.com. Quality Cleaners is located at 969 Main Street in downtown Millis, just a short drive from Norfolk center.